Privacy Policy

Who We Are

Data Controller: M H DECO LLP, trading as Urbane Decor

Website: www.urbanedecor.in

Registered Address: 301-302, Jyoti Estate, Sahar Road, Andheri East, Mumbai – 400 069

Contact: mhdecollp@gmail.com

What Data We Collect

We collect the following personal data when you interact with our website or place an order:

• Identity data: First name, last name
• Contact data: Email address, phone number (including WhatsApp)
• Address data: Delivery address, city, state, PIN code
• Transaction data: Details of products purchased and order history
• Technical data: IP address, browser type, pages visited, and other usage data collected via cookies and analytics tools

We do not collect or store payment card details. All payment transactions are processed securely by our payment gateway provider.

How We Use Your Data

We use your personal data only for the purposes for which it was collected:

• To process and fulfil your orders
• To communicate order confirmations, dispatch notifications, and tracking updates via email or WhatsApp
• To respond to enquiries submitted via our contact form or WhatsApp
• To improve our website and understand how visitors use it
• To comply with our legal obligations

Sharing Your Data

We do not sell your personal data. We share it only where necessary with trusted service providers:

• Courier & logistics partners (Shiprocket network, Gati) — to deliver your order. They receive your name, phone number, and delivery address only.
• Payment gateway provider — to process payments securely. We do not pass payment card details to this provider; they process them directly.
• Analytics providers (e.g. Google Analytics) — to understand website usage through anonymised and aggregated data.

All third-party providers are contractually obligated to keep your data secure and use it only for the specific purpose for which it was shared.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings at any time. For full details, please read our Cookie Policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Order-related data is typically retained for 7 years in accordance with Indian tax and accounting regulations. You may request deletion of your data at any time (subject to our legal obligations) by contacting us.

Your Rights

Under India's Digital Personal Data Protection Act, 2023 (DPDPA) and applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (right to be forgotten), subject to legal retention requirements
• Withdraw consent at any time where processing is based on consent
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity

To exercise any of these rights, please email us at mhdecollp@gmail.com. We will respond within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our website uses HTTPS encryption and access to personal data is restricted to authorised personnel only.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact & Complaints

If you have any questions about this Privacy Policy, or if you wish to exercise your rights or make a complaint, please contact our Data Privacy point of contact:

M H DECO LLP (Urbane Decor)

301-302, Jyoti Estate, Sahar Road, Andheri East, Mumbai – 400 069

mhdecollp@gmail.com